Location: Orrell, Wigan (WN5 8HQ)
Job Type: Part-Time
Job Overview
An exciting opportunity is available for a motivated and customer-focused Hotel Team Leader to join a busy hospitality team in Orrell. This role is ideal for someone who enjoys leading by example, supporting colleagues, and delivering outstanding customer service. You will help oversee daily hotel operations, ensure high standards are maintained, and assist the management team in creating a welcoming environment for every guest.
Key Responsibilities
- Lead and support team members throughout each shift.
- Deliver excellent customer service and ensure guests have a positive experience.
- Assist the management team with the smooth running of daily hotel operations.
- Coordinate staff duties to ensure efficient service during busy periods.
- Maintain high standards of cleanliness, presentation, and safety across the hotel.
- Handle guest concerns professionally and resolve issues promptly.
- Monitor compliance with health, safety, and company procedures.
- Support the training and development of new and existing team members.
- Help maintain a friendly, positive, and productive workplace environment.
Skills and Experience
- Previous experience in hospitality, hotels, restaurants, or customer service is preferred.
- Leadership or supervisory experience is beneficial.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Ability to remain calm and make decisions in a fast-paced environment.
- A flexible and reliable approach to work.
- Positive attitude with a commitment to delivering excellent guest service.
- Ability to work independently as well as part of a team.
Employee Benefits
- Competitive salary.
- Company pension scheme.
- Employee assistance programme for wellbeing, financial, and legal support.
- Employee discounts across participating brands.
- Discounted stays at selected Greene King Inns and hotels.
- Career development, apprenticeships, and training opportunities.
- Refer-a-friend bonus scheme.
- Wagestream access to earned wages before payday.
- Retail discounts with selected high street brands.
Who Should Apply?
This position is ideal for individuals who enjoy working with people, have strong leadership qualities, and are looking to build a long-term career in the hospitality industry. If you thrive in a busy environment and enjoy supporting both guests and colleagues, this role could be an excellent fit.
Why Join This Role?
This opportunity offers a supportive workplace with excellent employee benefits, ongoing professional development, and clear career progression within a well-established hospitality group. You’ll gain valuable leadership experience while helping create memorable guest experiences every day.
How to Apply
Interested candidates should submit an up-to-date CV highlighting their hospitality, customer service, or leadership experience. Suitable applicants will be contacted regarding the next stage of the recruitment process.
Job Summary
| Job Details | Information |
|---|---|
| Position | Hotel Team Leader |
| Job Type | Part-Time |
| Location | Orrell, Wigan (WN5 8HQ) |
| Industry | Hospitality |
| Experience | Hospitality or supervisory experience preferred |
| Benefits | Pension, staff discounts, career development, employee assistance programme, referral bonus |