Location: Birmingham B40 1PQ
Job Type: Permanent, Full-time
Hours: 40 hours per week
Salary: Up to £26,520 per year
Work Location: In person
About the Role
AC Hotel Birmingham NEC & Airport is looking for a Guest Services Assistant to work as a Receptionist and join its front office team on a full-time basis. The hotel is located close to Birmingham Airport and the NEC, welcoming business travellers, event guests and international arrivals.
This position is suited to someone who already understands the responsibilities of working at a busy hotel reception and can provide a calm, confident and professional service at the front desk.
The role focuses on delivering a consistent guest experience in line with Marriott Bonvoy standards. You will need to be attentive to guest needs, handle requests clearly and remain focused when managing different front-office responsibilities.
What You’ll Be Doing
As a Receptionist, you will be involved in the day-to-day operation of the front desk. Your responsibilities will include managing guest arrivals and departures and responding to guest requests in a clear and efficient manner.
The position requires someone who can work with precision and maintain a composed approach while dealing with guests. Good judgement, attention to what guests need and the ability to manage front-desk tasks effectively are important aspects of the role.
Experience with Opera is preferred, making familiarity with hotel reception systems an advantage for this position.
Experience Required
Applicants should have at least one year of hotel reception experience. The employer is looking for someone who is already comfortable with the pace and responsibilities of a busy front desk.
You must also have United Kingdom work authorisation and be able to reliably commute to Birmingham B40 1PQ or plan to relocate before starting the position.
Benefits
The position comes with several benefits, including:
- Employee discount
- Discounted or free food
- On-site parking
- Referral programme
- Sick pay
- A day off for your birthday
The hotel is also within a few minutes’ walk of Birmingham International train station and bus stops, providing access to local transport options.
Who Should Apply?
This opportunity is ideal for an experienced hotel receptionist who is confident dealing with arrivals, departures and guest requests. You should be comfortable working in a front-office environment and able to maintain a professional, calm approach while supporting the guest experience.
Applicants should have the required hotel reception experience, UK work authorisation and the ability to commute reliably to the Birmingham location.
Interview Questions
- How would you maintain a calm and professional approach when managing guest arrivals, departures and requests at a busy front desk?
- What experience do you have working with hotel reception systems such as Opera?
How to Apply
If you meet the experience and work-authorisation requirements and are interested in joining the front office team at AC Hotel Birmingham NEC & Airport, you can apply for the Hotel Receptionist position. Make sure your application reflects your relevant hotel reception experience and suitability for a full-time front-office role.