Pay: £12.71 per hour
Job Type: Part-Time (26 Hours Per Week)
Location: 98 Townsend Lane, Liverpool L6 0BB
Benefits
- On-site parking
- Supportive healthcare team
- Friendly working environment
- Opportunity to develop healthcare administration skills
Job Overview
We are looking for a friendly, organised, and professional Receptionist to join our busy healthcare practice in Liverpool. As the first point of contact for patients, you will provide excellent customer service, manage appointments, answer enquiries, and support the clinical and administrative teams with day-to-day operations.
This role is ideal for someone who enjoys working with people, has strong communication skills, and can thrive in a fast-paced healthcare environment.
Key Responsibilities
- Manage and maintain the practice appointment system.
- Answer telephone calls and assist patients with enquiries.
- Book, cancel, and update patient appointments.
- Welcome patients and direct them to the appropriate healthcare service.
- Process emails and online patient requests.
- Register new patients and update healthcare records.
- Enter and maintain accurate patient information.
- Handle general administrative duties, including photocopying and document processing.
- Direct requests such as insurance forms, DVLA forms, and medical records to the relevant department.
- Maintain a clean, organised, and professional reception area.
- Support doctors, nurses, and administrative staff with general tasks when required.
Requirements
- Previous experience as a GP Receptionist or in a healthcare environment is desirable but not essential.
- EMIS Web experience is an advantage but not required.
- Excellent communication and customer service skills.
- Strong organisational and multitasking abilities.
- Professional telephone manner.
- Positive attitude with excellent teamwork skills.
- Reliable, punctual, and flexible.
- Ability to work between 8:00 AM and 8:00 PM when required.
Working Hours
- Monday: 1:30 PM – 6:30 PM
- Tuesday: 1:00 PM – 6:30 PM
- Wednesday: 1:30 PM – 6:30 PM
- Thursday: 10:00 AM – 4:00 PM
- Friday: 2:00 PM – 6:30 PM
Additional holiday and sickness cover may be required.
Why Apply?
- Earn £12.71 per hour.
- Join a friendly and experienced healthcare team.
- Gain valuable experience in a GP practice.
- Enjoy a supportive and professional working environment.
- On-site parking available.
- Excellent opportunity to develop your administration and patient service skills.
Pay & Work Details
- Pay: £12.71 per hour
- Job Type: Part-Time (26 Hours per week)
- Location: 98 Townsend Lane, Liverpool L6 0BB
- Work Location: In person