Pay: From £12.71 per hour
Job Type: Full-Time / Part-Time (Seasonal with the opportunity to become Permanent)
Location: Southport, PR8 1JR
About the Role
A busy 4-star boutique hotel in Southport is looking for an experienced Hotel Receptionist to join its friendly front office team. This role is ideal for someone with excellent customer service skills, previous hotel reception experience, and the ability to work efficiently in a fast-paced environment.
You will be responsible for welcoming guests, handling reservations, processing check-ins and check-outs, and ensuring every guest receives a professional and enjoyable experience.
Key Responsibilities
- Welcome guests and manage check-in and check-out procedures.
- Deliver outstanding customer service throughout the guest’s stay.
- Answer telephone calls and manage switchboard enquiries.
- Process daily banking and cash handling duties.
- Handle guest requests and resolve issues professionally.
- Work closely with other hotel departments to ensure smooth daily operations.
- Maintain accurate guest records and booking information.
Requirements
- Previous experience in a hotel receptionist or guest services role is essential.
- Minimum 3 years’ experience in hotel or accommodation guest services.
- Excellent communication and customer service skills.
- Strong multitasking and problem-solving abilities.
- Ability to work flexible shifts, including mornings and evenings.
Working Hours
- 5 shifts per week.
- Morning Shift: 7:00 AM – 3:00 PM
- Evening Shift: 3:00 PM – 11:00 PM
Benefits
- Competitive hourly pay starting from £12.71.
- Company pension scheme.
- Employee discounts.
- Discounted or free meals.
- Gym membership.
- Opportunity for a permanent position following the seasonal contract.
- Friendly and supportive working environment.