Location: Airdrie Leisure Centre, Motherwell Street, Airdrie ML6 7HU
Job Type: Permanent (Part-Time)
Salary: £26,991 – £28,283 per year (Pro Rata) + Additional payments for non-core hours
Working Hours: 13.5 hours per week
About the Role
North Lanarkshire Council is seeking a motivated and customer-focused Customer Service Advisor to join the team at Airdrie Leisure Centre. This is an excellent opportunity for someone who enjoys working with people and delivering outstanding customer service in a busy leisure environment.
The successful candidate will support visitors at the reception area, manage bookings, process payments, answer customer enquiries, and promote leisure memberships and services.
Key Responsibilities
- Welcome visitors and provide excellent customer service.
- Manage reception duties, including bookings and customer enquiries.
- Handle cash and card payments accurately.
- Promote memberships and leisure centre services.
- Maintain accurate records using Microsoft Office applications.
- Ensure customers enjoy a friendly and positive experience.
- Support the smooth day-to-day operation of the reception area.
Requirements
To be successful in this role, you should have:
- Previous experience in a customer service or reception environment.
- Excellent communication and interpersonal skills.
- Strong customer care and problem-solving abilities.
- Good working knowledge of Microsoft Office.
- A polite, professional, and approachable attitude.
- A reception or administration qualification is desirable but not essential.
Working Schedule
- Monday: 5:45 AM – 2:00 PM (30-minute unpaid break)
- Thursday: 5:45 AM – 12:00 PM (30-minute unpaid break)
Benefits
- Competitive pro rata salary.
- Additional payments for non-core working hours.
- Generous annual leave entitlement.
- Public holiday allowance.
- Learning and career development opportunities through LearnNL.
- Flexible working policy.
- Supportive and inclusive working environment.
Important Information
- This is a permanent part-time position.
- Visa sponsorship is not available for this vacancy.
- Applicants must complete the official application form. CVs submitted without the application form will not be considered.
- North Lanarkshire Council is committed to equality, diversity, and creating an inclusive workplace for all employees.